Do you have questions about XL Property Management?
We’re here to help! Please browse through the questions below. If you don’t see the information you are looking for, please feel free to contact us at any time.
Where should I send my monthly rent payment?
All monthly rent payments can be made online through our Payment Portal or can be mailed to the following address:
XL Real Property Management
555 Madison Avenue, 5th Floor
New York, NY 10022
What paperwork is required to rent an apartment through XL Real Property Management?
We require all applicants to show proof of monthly income of 40×1 month’s rent and show good credit and a clean housing court record. Guarantors may be accepted on a case-by-case basis.
May I make changes to my apartment?
If you would like to make changes to your apartment, you must obtain written consent from us first. If you paint your apartment, you will be asked to restore the color to its original state when your lease ends.
Do XL Managed Properties accept pets?
Pets are accepted on a case-by-case basis.
What utilities am I responsible for as a tenant?
Typically, HVAC and hot water are included in the monthly rent. You will be responsible for setting up your own electricity, cable, internet, and cooking gas.
I am being relocated for work and need to sublet my apartment. What is the policy regarding sublets?
If you need to temporarily sublet your apartment, please call or email us to discuss your options. Due to NYC restrictions, we cannot permit sublets less than 30 days.
Do you offer furnished apartments?
Yes, some of our apartments are furnished. If you would like us to furnish an empty apartment, we will gladly do so for an additional fee.
My dishwasher is leaking. Who do I call?
If you require any maintenance to your apartment, please do not hesitate to contact us. If an emergency (such as a major leak) arises, please try contacting your super first, and then contact us.
What if I find damage to my unit after I move in?
If you discover any damage to your apartment after you move in, kindly notify us within 48 hours so that it can be documented.
What form of payment is preferred?
We kindly request that your monthly rent payment is made through our online payment portal or via check. You can also set up automatic bill pay through your bank at no charge.
What notification should be provided if I decide to renew my lease?
If you intend to renew your lease, we greatly appreciate advance notice as early as possible. However, we ask for a minimum of 60 days’ notice.
What is the purpose of obtaining renter’s insurance?
While your landlord always carries insurance protecting the apartment itself, the landlord’s policy does not cover your personal property. You must obtain your own policy to protect against loss.
I own an apartment, but I use it as a pied-a terre and not as a rental apartment. Could I benefit from the services of XL Real Property Management?
What is the difference between XL Real Property Management and the management company that manages my building?
What experience do you have in residential real estate management?
Who can benefit from the services of XL Real Property Management?
Do you guarantee monthly rent payments?
What are the typical expenses you pay on behalf of the owner?
Do you require approval of expenses paid by XL on my behalf?
Yes, we will seek approval to pay all expenses in excess of $350 if they have not been pre-approved by you.