Multi-Family Rental Building Property Management

Expense Tracking, Recording, and Review for Accuracy

We carefully review and analyze every invoice we receive prior to payment. We check invoices thoroughly for accuracy, ensuring there are no errors in accounting, billing, or overage charges.

Online Rent Payment Makes Collection Prompt and Easy

Long gone are the days of waiting for checks to arrive in the mail so you can make your expense payments. Our online rent payment tool allows tenants to make a payment directly on our website ensuring quick, easy payments every month. Payments can be made via bank account or credit card with no additional fee.

To ensure timely rental payments, we provide email and phone reminders to tenants who have not paid rent by the 5th of the month. We will continue to follow up consistently until we receive payment.

Access Tax Preparation Discounts Through our Specialist Vendors

Due to the large volume of work we do through our vendors, our CPAs can offer discounts to our clients for tax filing in the U.S. We can also work with your accountant of choice if that is your preference, and we are here to help make any clarifications or reclassifications to operating statements as needed. With extensive knowledge of relevant tax law, our CPAs help you save money on tax payments and avoid unnecessary late fees and penalties.

Apartment Pre-Inspection, Cost Efficient Pricing, and Turnover Work Oversight

We conduct pre-move-out inspections at least two weeks before the lease expires. Once the tenant has vacated the premises, our team checks again for any damage or missing items. We obtain estimates for repairs and replacements, and we facilitate any necessary deduction from the tenant’s security deposit. We also oversee completion of apartment turnover work such as painting, floor refinishing, basic maintenance, repairs, and other sprucing up that may be required. Our goal is to keep your expenses low and save you money wherever possible.

We Protect Your Interests Around the Clock, Whenever Emergency Strikes

Our team of experts is available 24 hours a day, 7 days a week to handle any apartment or townhome emergency, keeping small issues from becoming catastrophic repairs. Each tenant can contact us through our direct emergency phone number if the need arises. Our crisis management team will contact the right people in the event of an emergency, and we will maintain an on-site presence to protect your interests at all times.

We Get Maintenance and Repair Jobs Completed Quickly, Correctly, and at the Best Price

A quick response keeps small problems from evolving into big headaches. We assist with maintenance of HVAC systems, sprinkler systems, irrigation systems, and more. Our goal is to help you find insured, reliable vendors at the best possible price, ensuring each job meets our meticulous quality standards.

Never Use an Inadequate or Incorrect Lease Again

We provide proper lease documentation to ensure you have the paperwork protection you need. We tailor each document to the specific requirements of the apartment or townhome, and we prepare lease renewals to properly document tenant extensions and assist on both rent stabilized and free market leases. Our team stays well-informed on any legal changes to guarantee that you are up-to-date on current regulations.

We Field Tenant Requests So You Can Avoid the Hassle

Let us lift the burden of handling tenant requests off your shoulders so you can enjoy peace of mind without the stress. We know exactly what residents expect and we have extensive experience in handling tenant requests. Our custom request tracking system saves you time and money, keeping your tenants satisfied. With same-day response, tenants know their requests have been received and they can conveniently contact our team 24 hours a day, 7 days a week by phone, email, or through our website.

The Protection You Need, When You Need It

Proper insurance coverage makes all the difference when your asset experiences a loss. Given the complexity of insurance, it is critical that you have adequate coverage with a credible carrier that will pay claims when required. We help you obtain quotes, find the right insurance policy at a competitive rate, and guide you through every step of the process.

Avoid Bank Overcharges with Properly Calculated Escrows

On occasion, banks miscalculate funds needed for insurance or property tax escrows. If you have mortgage escrows with a bank, we can review them to confirm completeness and accuracy. We will also ensure that the bank refunds any excess funds that are not required.